Context

Last Mile Solutions operates EV charging infrastructure with complex multi-currency pricing, billing profiles, and downstream ERP sync.

Problem

Existing pricing logic couldn't accommodate Tesla's partnership agreement structure. Pricing components weren't properly mapped, risking incorrect billing and revenue leakage for a major strategic partnership.

My role

Senior Product Manager — owned the end-to-end pricing, billing, and invoicing flow.

What I did

• Mapped all pricing components and agreement logic end-to-end
• Identified gaps in the existing pricing engine to support the partnership structure
• Worked with tech leads to design pricing rules supporting Tesla's model
• Defined test scenarios to ensure correct pricing application
• Coordinated with finance and legal on revenue recognition requirements

Outcome

• Enabled €150k+/year in new revenue
• Partnership launched with zero billing disputes
• Pricing engine now supports complex multi-party agreement structures

Context

PicPay had grown to 50+ product squads, each building on fragmented, siloed data sources. No centralized customer record existed.

Problem

Every squad maintained their own version of customer data — creating inconsistencies across products, compliance risks from multiple KYC sources, slow feature development, and a poor customer experience.

My role

Group Product Manager for KYC & Onboarding — identified the problem and led the platform design and adoption.

What I did

• Conducted discovery across 50+ squads to map data sources and pain points
• Designed clear separation between core customer data and product-level data
• Defined platform API contracts and migration approach
• Built an adoption roadmap with squad-by-squad migration plan
• Worked with engineering on architectural design and separation of concerns
• Drove cross-squad alignment and got executive buy-in

Outcome

• 100% squad adoption within 6 months
• Single source of truth for customer data across the entire platform
• Reduced data inconsistencies and compliance risk
• Faster feature development — squads no longer rebuilding data logic

Context

Gympass is a corporate wellness platform where companies purchase gym access for employees. The US market had high growth potential but was blocked by operational friction.

Problem

Client interviews revealed that manual data ingestion was blocking US market growth. After sales closed deals, finance and ops teams spent days manually processing client employee data. Many US companies churned during onboarding due to this friction.

My role

Senior Product Manager — owned the HR product where companies manage employee gym access and wellness budgets.

What I did

• Ran qualitative research with churned US clients to identify the root cause
• Mapped the current manual data intake process end-to-end
• Designed flexible file format acceptance — CSV, XLSX, various structures
• Built an intelligent data parsing and validation system
• Created a self-service data upload flow for HR admins
• Defined error handling and data quality feedback loops

Outcome

• 85% of churned US companies re-engaged after automation launched
• Removed the key obstacle in the sales pipeline — deals no longer stalled in ops
• Reduced onboarding time from days to hours
• Enabled the sales team to close US enterprise deals confidently